Alttai Mall Cancellation Policy

At Alttai Mall, we strive to provide a seamless shopping experience. However, we understand that sometimes orders may need to be canceled. Please review our cancellation policy below:

1. Order Cancellation by Customer

• Customers can cancel their order before it is shipped. Once an order has been processed and shipped, it cannot be canceled.
• To request a cancellation, please contact our customer support team via email or WhatsApp with your order details.
• If the order is successfully canceled, a refund (if applicable) will be processed as per our refund policy.

2. Cancellation by Alttai Mall

• Alttai Mall reserves the right to cancel orders due to reasons such as:
  • Unavailability of stock
  • Payment issues
  • Incomplete or fraudulent transactions
  • Technical errors
• If your order is canceled by us, you will be notified, and a full refund will be issued.

3. Refund Process

• If a cancellation is approved, refunds will be processed within 7-14 business days through the original payment method.
• Some banks or payment providers may take additional time to reflect the refund.

4. Modifications to Orders

• Customers cannot modify an order once it has been placed. If changes are needed, the order must be canceled (if eligible) and re-ordered.

For any further assistance, feel free to reach out to our support team.

Alttai Mall Customer Support
Email: support@alttaimall.com
WhatsApp: +255710464646