Refund Policy for Alttai Mall

Effective Date: 10 - 03 -2025

1. Introduction At Alttai Mall, we value customer satisfaction and strive to provide a seamless shopping experience. If you are not satisfied with your purchase, our refund policy outlines the conditions and process for requesting a refund.

2. Eligibility for Refunds You may be eligible for a refund under the following conditions:

• The item received is defective or damaged.
• The wrong item was delivered.
• The product does not match the description provided on our website.
• The order was not delivered within the estimated time (except for delays due to unforeseen circumstances or customer-provided incorrect details).

3. Non-Refundable Items Certain items are non-refundable, including but not limited to:

• Digital products or downloadable content.
• Items marked as "Final Sale" or "Non-Returnable."
• Used or damaged items not caused by our error.
• Perishable goods such as food or consumables.
• Gift cards and promotional items.

4. Refund Request Process To request a refund, please follow these steps:

1. Contact our customer support team at Support@alttaimall.com.
2. Provide your order number, reason for the refund request, and supporting evidence (such as photos of damaged or incorrect items).
3. Our team will review your request and respond within 14 business days.

5. Refund Method Approved refunds will be processed through the original payment method within 21 business days. The exact time may vary depending on your payment provider.

6. Return Requirements In some cases, we may require you to return the item before processing the refund. If so:

• The item must be returned in its original packaging.
• The return must be initiated within 1 days of receiving the product.
• The customer may be responsible for return shipping costs unless the return is due to our error.

7. Late or Missing Refunds If you have not received your refund within the expected timeframe:

• Check your bank account or payment provider for any pending transactions.
• Contact your payment provider, as processing times may vary.
• If the issue persists, contact our customer support team.

8. Changes to the Refund Policy Alttai Mall reserves the right to modify this policy at any time. Updates will be posted on this page with an updated effective date.

9. Contact Us For any refund-related inquiries, please contact us at: [Your Contact Information]

By shopping at Alttai Mall, you agree to this refund policy.