Terms and Conditions
Effective Date: 10-03.2025

Welcome to Alttai Mall! These Terms and Conditions outline the rules and regulations for the use of our e-commerce platform. By accessing or using our website and services, you agree to abide by these terms. If you do not agree, please do not use our platform.

1. General Information

1.1 Alttai Mall (“we,” “our,” or “us”) operates an online marketplace that connects buyers and sellers. 1.2 These Terms govern your use of www.alttaimall.com and any related services provided by Alttai Mall. 1.3 We reserve the right to modify these Terms at any time, and it is your responsibility to review them periodically.

2. User Accounts

2.1 To access certain features, you must create an account with accurate and complete information. 2.2 You are responsible for maintaining the confidentiality of your login credentials. 2.3 We reserve the right to suspend or terminate accounts that violate these Terms.

3. Orders and Payments

3.1 When placing an order, you agree to provide accurate billing and shipping information. 3.2 All transactions are processed securely, and we accept multiple payment methods. 3.3 Orders are subject to availability, and we reserve the right to cancel or refuse orders.

4. Shipping and Delivery

4.1 Delivery times may vary based on location and product availability. 4.2 We are not responsible for delays caused by third-party shipping providers. 4.3 Customers must provide a valid address to ensure successful delivery.

5. Returns and Refunds

5.1 Our return policy allows you to return items within  1 days of receipt. 5.2 Items must be unused, in original packaging, and meet our return criteria. 5.3 Refunds will be processed within 21 business days after approval.

6. Prohibited Activities

6.1 Users must not engage in fraudulent activities, spamming, or illegal transactions. 6.2 Any attempt to interfere with the platform’s functionality is strictly prohibited. 6.3 Sellers must comply with our listing policies and applicable laws.

7. Intellectual Property

7.1 All content on Alttai Mall (logos, text, images) is protected by copyright and trademark laws. 7.2 Users may not copy, reproduce, or distribute content without permission.

8. Limitation of Liability

8.1 Alttai Mall is not liable for indirect, incidental, or consequential damages. 8.2 We do not guarantee uninterrupted or error-free operation of our platform.

9. Governing Law

9.1 These Terms shall be governed by and interpreted under the laws of Tanzania. 9.2 Any disputes arising shall be resolved in the courts of any Jurisdiction.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@alttaimall.com
Phone: +255710464646

By using Alttai Mall, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.