Return Policy for Alttai Mall

Effective Date: 10 - 03 - 2025

1. Introduction At Alttai Mall, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may be eligible to return your item under the terms outlined in this policy.

2. Eligibility for Returns To be eligible for a return, the following conditions must be met:

• The return request is initiated within 1 days of receiving the item.
• The item is unused, undamaged, and in its original packaging.
• The item includes all original tags, manuals, and accessories.
• The return is due to an incorrect, damaged, or defective product.

3. Non-Returnable Items Certain items cannot be returned, including but not limited to:

• Perishable goods (e.g., food, beverages, personal care products).
• Digital/downloadable products.
• Gift cards and promotional items.
• Items marked as "Final Sale" or "Non-Returnable."
• Items that have been used, washed, or altered.

4. Return Process To initiate a return, follow these steps:

1. Contact our customer support team at [Your Contact Email/Phone].
2. Provide your order number, reason for return, and any supporting images if applicable.
3. Our team will review your request and provide return instructions if approved.
4. Ship the item back to us following the provided instructions.
5. Once received and inspected, we will process your return and issue a refund or replacement.

5. Return Shipping Costs

• If the return is due to our error (wrong item, damaged product), Alttai Mall will cover return shipping costs.
• If the return is due to a change of mind or customer error, the customer is responsible for return shipping costs.

6. Refund or Exchange

• Approved returns will be eligible for either a refund to the original payment method or an exchange.
• Refunds will be processed within [X] business days after receiving the returned item.
• Exchanges are subject to product availability.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will assess the situation and provide a resolution as quickly as possible.

8. Late or Missing Refunds If your refund has not been received within the expected timeframe:

• Check with your bank or payment provider for any pending transactions.
• Contact your payment provider, as processing times may vary.
• If the issue persists, reach out to our customer support team.

9. Changes to the Return Policy Alttai Mall reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with an updated effective date.

10. Contact Us For any return-related inquiries, please contact: [Your Contact Information]

By shopping at Alttai Mall, you agree to this return policy.